Privacy Policy

Privacy Policy

Introduction

Welcome to https://tesla-composite-repair.collision-talk.com (hereinafter referred to as “Tesla Composite Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information from users accessing our website, utilizing our applications, or availing of our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our site, as they operate independently and are governed by their respective privacy policies. We encourage you to review these policies to understand how your data is handled by such third parties.

Processing Activities

This Privacy Policy outlines our practices when:

  • Users engage with our applications and services as authorized users.
  • Visitors explore our websites linked to this statement.
  • Individuals communicate with us via newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, including but not limited to:

  1. Account Information: Details required for creating and managing user accounts, such as usernames, passwords, and contact preferences.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Financial records, banking information, and investment data (if provided) for financial services or analysis.
  4. Purchase Information: Items purchased, order history, and delivery addresses for order fulfillment and customer service.
  5. Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, and device tokens, to recognize and communicate with your device.
  6. Location Data: Geographic location information provided by your device or browser settings, used for location-based services and analytics.
  7. Feedback: User-generated content, reviews, ratings, and responses to surveys, which helps us improve our products and services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels, including your social media preferences and settings.
  9. Product Information: Details about the products you view, search for, or purchase on our site, such as product preferences, browsing behavior, and purchase history.

We collect this data through various means: user input forms, account creation processes, online interactions, browser automatic data collection tools, and third-party service providers.

Cookies

Cookies are small text files stored on your device by websites to enhance user experience and provide certain functionalities. Our website uses cookies categorized as:

  1. Strictly Necessary: These ensure basic functions of our site, such as enabling secure log-ins and navigation.
  2. Preference: Cookies store user preferences, like language settings and display options.
  3. Analytics: Used to analyze website performance, track user behavior, and gather analytics data for optimization purposes.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data as necessary for the fulfillment of the purposes it was collected, including:

  • Providing and improving our services and products.
  • Communicating with users regarding their accounts and orders.
  • Complying with legal obligations and regulatory requirements.

Once the data is no longer needed for these purposes, we will delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption of data during transmission and storage using industry-standard protocols.
  • Engaging secure third-party processors who adhere to strict data protection standards.
  • Regularly testing our security systems for vulnerabilities and implementing patches promptly.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you are a parent or guardian and believe that we have collected such information by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: The right to request corrections or amendments to incomplete or inaccurate data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data, subject to certain exceptions.
  • Restriction: The right to limit the use or processing of your data under specific circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  • Objection: The right to object to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory practices based on certain personal characteristics.

To exercise these rights or have any data-related inquiries, please contact our Privacy Team at:

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, comments, or requests regarding this policy, your data, or our privacy practices, please contact us using the details provided above.